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Special needs and concerns when you fly

You’ll find important information here for people who have special needs or concerns when they fly – for instance, if you have a functional impairment and require assistance, if you have an allergy or are afraid of flying.

We at Swedavia want everyone to be able to fly. Therefore you can get extra assistance at the airport – so you’ll be able to feel as safe and secure as possible. You can read more here about how passenger assistance works and how you book, pack medicines, check in mobility aids or travel with an assistance dog. You can also read about how it works if your child is travelling on his or her own and get tips if you are afraid of flying. There is also information for you if you have impaired vision or hearing and want to know more about how things work at airports and on board the aircraft.

Please let us know if you have special needs when you book your flight and try to describe what you need assistance with. It is a good idea to book passenger assistance 48 hours before your departure through your airline. The earlier you let us know, the better prepared staff are to assist you – both at the airport and on board the aircraft.