Contact
Contact us to receive help and for answers to the majority of questions concerning the airport and your trip. Customer services is open 24 hours a day, every day of the week, all year.
Contact
Telephone: +46 (0)10 109 10 00
Fax: +46 (0)10 109 05 00
E-mail: info@arlandaairport.se
Contact parking
Telephone: +46 (0)10 109 68 05
E-mail: parkering@swedavia.se
Address
Swedavia Arlanda Airport,
190 45 Stockholm-Arlanda
GPS-coordinates
Stockholm Arlanda Airport in social media
App for Stockholm Arlanda Airport
Download Swedavia's app for Arlanda – it is free of charge and contains many useful functions for travellers.
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Frequently asked questions
Baggage
Fill in a lost baggage form with your airline. When your baggage arrives, the airline will contact you and decide a time for delivery. You can track your baggage with the help of your ten-digit reference number. Contact your airline/tour operator, or respective ground handling agent as they take care of your lost baggage.
Left-luggage lockers are located in Terminals 2, 4 and 5. They come in various sizes - one suitable for golf bags or skis. They are paid for with coins or credit/debit card, in Swedish crowns or euros.
Contact your airline or tour operator. Weight, measurements and prices for excess baggage vary between the different airlines, destinations and class of ticket.
The x-ray equipment used for checked-in baggage can damage exposed and unexposed film. Therefore, always pack your camera film in your hand baggage.
Contact your airline or your tour operator.
Claims
If you would like to make a claim regarding your trip or damaged baggage, contact your airline or tour operator.
Currency exchange
There are cash machines in Terminals 2, 4 and 5 and in SkyCity. In the cash machines in the Terminal 5 departure hall you can withdraw cash in euros.
Flight information
This information should be detailed in your travel documents. For questions, first contact your airline or your tour operator.
Hotels
Yes, at Radisson Blu SkyCity Hotel you can rent a room daily between 9:00 and 18:00 for four and eight hour periods. For more information, contact the hotel.
In SkyCity, near Terminal 4, there is the hotel Rest and Fly where you can rent a simple hotel room close by the airport. Day rooms can be rented between 06:00-20:00 to allow the chance to rest and shower. Here you can shower at a cost even if you do not rent a room.
Yes, contact, Destination Sigtuna or Stockholm tourist office for more information. They can provide you with prices and room availability for all hotels in the surrounding area.
Opening hours
Yes, the shops after security control always open one hour before the first departure and close together with the final departure.
Grand Café Stockholm in the Terminal 5 arrival hall is open 24 hours a day. There are self-service drinks and sweets machines in Terminals 2 and 3. Cafés and restaurants inside airport security are open as long as there are departing flights.
The airport is open 24 hours a day, with the exception of Terminal 3 which closes at night.
Passports, visas and ID cards
The passport police at Arlanda only issue temporary passports. The simplest way to get to the police is by taking bus ALFA or BETA from the terminals.
Swedish Police website
Questions about visas when travelling to other countries are answered by the embassy or consulate from the country in question here in Sweden.
Swedish Ministry for Foreign Affairs
Prams
Terminal 5 has fifty prams to borrow. For information about the other terminals, contact your airline/tour operator or ask at the check-in desk what is applicable to your trip.
No, bags can not be borrowed, but you can usually purchase one at check-in for a small fee.
The majority of airlines at Arlanda want prams to be checked in at the departure hall. Contact your airline to find out what applies for your trip.
Regulations for taking goods out of the country
When taking goods from Sweden to a non-EU country, contact the respective country's embassy or consulate for more information. When taking goods from Sweden to another EU country, contact Customs.
Smoking
There are smoking rooms at:
- Terminal 2, entrance A, beside the runestone on level 3
- Terminal 5, gate 3
- Terminal 5, gate 13
- Terminal 5, on level 3 after the large duty free shop
- Terminal 5, on level 4, by gates F65 and F67
Travelling with animals
Only guide dogs and animals with travel documents are allowed in the terminals. The latter relates to animals that are travelling by airplane to or from the airport. Dogs serving the police or customs are also permitted.
Contact your airline or tour operator to find out more about what applies to your trip.
Questions related to the bringing in and taking out of animals are managed by the Swedish Board of Agriculture.
VAT refund and goods control
Terminal 2 - Goods control and VAT refunds take place in the departure hall.
Terminal 5 - Goods control takes place in the departure hall. VAT refunds take place in the transit area, at Global Refund's currency office.