Lost and found

Here you can find information about where you should turn if you've forgotten something onboard the Airport Coaches, an airplane, or in a terminal.

Category: Lost, found and left luggage Other service

To collect your lost propery, turn to our lost and found department which you can find at level 1 in Terminal 5.


Property lost at the airport

Lost and found property at the airport (regardless of terminal) is handled by Smarte Carte.

You can search for lost and found property at the airport using Missing X.


Property lost on VY Airport Coaches

If you have forgotten something onboard an airport coach, please contact VY Airport Coaches.


Property lost onboard an airplane

If you've forgotten something onboard an airplane, contact your airline. Click here to see contact information for all airlines.

Contact information for handling agencies.

Menzies: arn.arrivalservice@menziesaviation.com

Aviator: baggage.arn@aviator.eu

SAS Ground Handling: +46 (0)77-122 42 43

pictogram lost and found

Find us


Lost and found - lost items

Terminal 5 Before security

Opening hours:

Monday-friday: 07.00-21.00
Saturday, sunday and holidays: 07.00-17.00

Phone hours monday-friday: 10.00-18.00