General terms and conditions for booking parking at Swedavia
These general terms and conditions apply when private individuals or companies pre-book a parking space in Swedavia AB's parking facilities. Booking can be done either online at www.swedavia.se or using our mobile app, which can be downloaded at The App Store and Google Play.
These general terms and conditions specify certain practical information about booking. Along with the general terms and conditions, there is additional information as well as specific terms and conditions for each parking product.
Swedavia: Swedavia AB, 556797-0818, 190 45 Stockholm-Arlanda Sweden
The Customer: The person/company entered as the customer in the booking dialogue.
Parties to the agreement: Once payment for the products is made, an agreement is entered into between the Customer and Swedavia.
The above are also called the Party or, together, the Parties
Booking dialogue: The booking system on Swedavia's website or mobile app in which the Customer selects the product, Parking Period, additional services etc.
Product: Access to a parking space in a specified parking facility and any additional services that the Customer chose in the booking dialogue.
Parking Period: The period that the Customer is entitled to use the booked product.
Booking ID: A registration number used to identify the Customer's booking at the entrance to the parking facility. Please observe that each reservation entitles the customer to 1 (one) entry och 1 (one) exit, regardless of length of stay.
Product information: Information and terms and conditions specific to the product, which are accessed via the "Information" link for each product in the booking dialogue. Please note that different terms and conditions apply for the different products, which is why it is important to be familiar with the terms and conditions for the specific product you have chosen.
Agreement: Once the booking is confirmed, the Parties enter an agreement that includes these general terms and conditions, the terms and conditions specific to the booked product and to the Customer's selection in the booking dialogue.
Regular rate: Prices in effect for non-pre-booked parking.
Booking a space is done via Swedavia's website or mobile app. When booking, the Customer selects what kind of product and period of time is desired. Please note that only available parking facilities and products are displayed in the booking dialogue. If a given parking facility or a given product is not displayed, it means the capacity for the chosen period or facility is not available.
The shortest and longest parking period allowed may vary by product. What conditions apply for each product are presented in "Product information".
The booking is binding once the Customer has authorised the charge, accepted the general terms and conditions, allowed the storage of personal information (see further under "Personal Data") and received confirmation of the booking from Swedavia.
Free cancellation can be done up to 24 hours prior to the booked arrival time. No refund for late cancellation and unused parking time.
Amendment can be done up to 12 hours prior to the booked arrival time.
It is the responsibility of the customer to find the right parking area. If the customer is parked in a parking area other than the one on the reservation, the customer is responsible for payment for both parking spaces.
The Customer may extend the Parking Period if the product information allows an extension and if the product is still available for purchase 14 days before the end of the Parking Period. The Customer will then be sent an offer to extend the parking at the e-mail address registered by the Customer no later than 14 days before the Parking Period expires. Please note that the Parking Period must be extended before it expires and that the prices and the terms and conditions for the product may have changed since the first booking was made. The prices, general terms and conditions and the terms and conditions specific to the product that apply at the time the extension is effected are always the ones that apply.
If a parking product currently being used cannot be extended or if the Customer wishes to enter the parking facility earlier than the time agreed, the cost of any additional time is charged at the Regular Rate for the facility chosen.
The prices in effect are provided on the website and in the mobile app as well as in the booking dialogue. Unless otherwise indicated, all prices are in Swedish kronor (SEK), including the statutory value-added tax. These prices are only in effect for the pre-booking of a parking space using the booking dialogue. If a customer does not pre-book a space, the Regular Rates apply.
Please note that no refund is given for any unused Parking Period.
Payment is made electronically in conjunction with completion of the booking. Once the Customer has authorised the payment transaction, Swedavia is entitled to charge the Customer for the booking via the credit or debit card provided by the Customer in the booking dialogue. The payment must be approved for a booking to be valid.
If the Customer is a legal entity and the product information allows payment by invoice, it is possible to pay by invoice. In the event of non-payment, Swedavia charges a penalty on arrears of 12% and SEK 60 for a reminder.
Conditions of use
The Customer is entitled to use one parking space in the area specified during the specified period of time.
Unless otherwise indicated, the parking space is not assigned and the Customer can choose an available space in the facility specified on each parking occasion. Swedavia guarantees access to a parking space during the Customer's Parking Period.
The product information stipulates what conditions and entry rules apply for the booked products. Some products require that the vehicle's licence plate number be provided upon entry. In that case, the vehicle's licence plate number must be the same as the licence plate number provided in the booking. The Customer may change the licence plate number for his or her booking in accordance with the rules for changing and cancelling a booking that are specified in the Product Information.
Vehicle licence plates are read digitally, so it is important to ensure that the licence plate can be read (also during the winter).
Parking must be done in accordance with the instructions and parking rules posted in the parking facility.
Parked vehicles may not be subject to a driving ban. Should that be the case, the vehicle will be considered abandoned and reported to the local authority for removal.
Transfer of parking rights
Booked parking may not be transferred to or placed at the disposal of a third party without Swedavia's written consent.
Swedavia is entitled to revoke the agreement with immediate effect if the Customer violates what is stipulated in the Product Information or these general terms and conditions.
Swedavia is also entitled to revoke the agreement with immediate effect for non-payment.
In the event of revocation due to the Customer's violation of the agreement, no refund will be given for the Parking Period that was booked but not used.
By accepting these general terms and conditions, the Customer allows Swedavia to maintain an electronic register of the personal data that the Customer submitted during the booking process, in accordance with the Swedish Personal Data Act.
This information is used in order for Swedavia to carry out its obligations to the Customer. Swedavia also uses the information in the register in order to provide information and service concerning bookings via e-mail, phone and text message (SMS).
If the Customer has given consent, the information in the customer register may be used for marketing purposes, for market surveys at Swedavia and for sending out special offers, information, newsletters etc. by e-mail. The Customer can at any time choose to decline to give that consent.
If the Customer does not want this information to remain in the register or wants it to be changed, the Customer is entitled to request an amendment. Swedavia should be contacted by e-mail at firstname.lastname@example.org or by post at: Swedavia AB, Registraturen, 601 79 Norrköping, Sweden.
If the Customer would like information about what personal data are managed by Swedavia, the Customer can request this in writing to: Personuppgiftsombud, Swedavia AB, 601 79 Norrköping, Swedavia.
Force majeure events such as a war, riot, strike, blockade, fire, explosion or other event over which the parties have no control exempt the parties from any liability arising from this agreement, to the extent they cannot execute it without unreasonably high costs, as well as from any liability to pay damages.
Swedavia is not liable for any injury or any damage to property that can affect the Customer through damage, theft, accident and the like.
If there are any questions concerning booking, the parking products or invoicing, please contact Swedavia. You will find the contact details at www.swedavia.se
Any complaints should be promptly submitted to:
email@example.com or Swedavia AB, Registraturen, 601 79 Norrköping, Sweden.