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Contact us at Åre Östersund Airport

Contact us to receive help and for answers to the majority of questions concerning the airport and your trip. Customer services is open 24 hours a day, every day of the week, all year.

Contact

Contact:

Telephone: +46 (0)10 109 56 00
Fax: +46 (0)10 109 56 09
E-mail: info@ostersundairport.se

Address

Åre Östersund Airport
832 96 Frösön

Coordinates

63°11'39.31"N  14°29'47.56"O

App for Åre Östersund Airport

Download Swedavia's app for Åre Östersund Airport – it is free of charge and contains many useful functions for travellers.

Common questions and answers

Follows a list of the most common questions and answers. Read them before you contact customer services to receive an answer as quickly as possible. Find your question by clicking on the following headings.

Baggage

Delayed/lost baggage
Fill in a lost baggage form with your airline. When your baggage arrives, the airline will contact you and decide a time for delivery. You can track your baggage with the help of your ten-digit reference number. Contact your airline/tour operator, or respective ground handling agent as they take care of your lost baggage.

Who do I contact if I notice that my baggage is damaged after arriving home?
Contact your airline or your tour operator.

Measurement and weight of baggage? How much does excess baggage cost?
Contact your airline or tour operator. Weight, measurements and prices for excess baggage vary between the different airlines, destinations and class of ticket.

Where shall camera film be kept when travelling?
The x-ray equipment used for checked-in baggage can damage exposed and unexposed film. Therefore, always pack your camera film in your hand baggage.

Regulations for taking goods out of the country

When taking goods from Sweden to a non-EU country, contact the respective country's embassy or consulate for more information. When taking goods from Sweden to another EU country, contact Customs.

Travelling with animals

Can I take animals with me in the terminals?
Only guide dogs and animals with travel documents are allowed in the terminals. The latter relates to animals that are travelling by airplane to or from the airport. Dogs serving the police or customs are also permitted.

Which regulations apply when bringing in animals?
Questions related to the bringing in and taking out of animals are managed by the Swedish Board of Agriculture.

What applies when travelling with animals?
Contact your airline or tour operator to find out more about what applies to your trip.

Claims

Who do I contact to make a claim?
If you would like to make a claim regarding your trip or damaged baggage, contact your airline or tour operator.

Flight information

Where can I find departure and arrival times for my flight?
This information should be detailed in your travel documents. For questions, first contact your airline or your tour operator.

Is their an airport coach?
Yes, during the summer.

What does a taxi cost to Visby centre?
Approximately SEK 140.

Opening hours

Are the duty free shops and other shops open early in the morning?
Yes, the shops after security control always open one hour before the first departure and close together with the final departure.

 

General questions

How do I receive a certificate for my insurance company about a delayed flight?
It is issued by your airline or your tour operator.

Where is it permitted to smoke at the airport?
It is forbidden to smoke at all of Swedavia's airports - smoking is only allowed in designated smoking rooms.

Personal data

Swedavia handles your data for administrative purposes and correspondence related to the matter in question. If the matter concerns a booking, order, interest request, or application for a competition or nomination and thus results in a customer relationship, Swedavia may also store your data to be used for invitations, information and marketing of related services. The data will only be available to Swedavia.

Swedavia is responsible for personal data. If you would like more information about how your data is handled or if you would like to make a correction or change to your data, please contact Swedavia by e-mail: swedaviabusiness.pul-ombud@swedavia.se.

If you would like information about what personal data is handled by Swedavia, you may request an application for an extract from our records by e-mail: swedaviabusiness.pul-ombud@swedavia.se.

Terms and conditions

Swedavia AB

The content of Swedavia AB (Swedavia) website is presented solely for information purposes. The terms and conditions below apply to all users of the website www.swedavia.se – including but not limited to;

www.arlandaairport.se
www.brommaairport.se
www.ostersundairport.se
www.kirunaairport.se
www.landvetterairport.se
www.luleaairport.se
www.malmoairport.se
www.ronnebyairport.se
www.umeaairport.se
www.visbyairport.se

and mobile applications for iPhone and Android and all future online media.

Property rights

Swedavia has the ownership to all data contained on the above mentioned media, unless otherwise stated. Intellectually protected property may not be distributed, modified or forwarded without the prior written consent of Swedavia. All enquiries in this regard should be sent to produktion@swedavia.se.

The above applies to textual, photographic, audio, video and other material protected by intellectual property rights.

Limitations on information provided

The information is provided “as is”, and Swedavia makes no representations or warranties as to the completeness, accuracy, availability and functionality of the information.

Disclaimer of liability

Swedavia shall not be liable for any direct or indirect damages or injury arising out of your access to, or inability to access, this website, or from your reliance on, and actions in accordance with, the information on this website. This limitation includes any damages or viruses that may affect your computer equipment or other property as a result of accessing or using this website.

Any links to other websites are provided solely as a service to users. Swedavia has no responsibility or control over the content or operation of such sites, and shall not be liable for any damages or injuries arising from such content or its operation.

Swedavia reserves its right to alter, modify, substitute or delete any part of the content, and may restrict access to, or discontinue distribution on, this website at any time and at its sole discretion.

Communication

Any comments or materials sent to this website or otherwise to Swedavia regarding this website will be treated as non-confidential and may be used without any limitations or payment by Swedavia, and shall be considered its property upon receipt.

Personal information

Personal information, including but not restricted to names, addresses, telephone numbers and e-mail addresses sent to Swedavia, will be processed in accordance with the Swedish Personal Data Act (Personuppgiftslagen (1998:204)).

Cookies

Swedavia website uses cookies. A cookie is a text file stored on the computer of anyone visiting a web site. It is being used for purely technical purposes to adapt the web site for the benefit of the visitor. On our web site only so called session cookies are used, which are merely used during an individual visit to the web site and which disappear when the visitor turns off the web browser.

The purpose of using session cookies on the web site is to facilitate the filling in of forms and logins on the site. 

If you do not wish to accept cookies, your web browser can be set to automatically deny storage of cookies or to inform you each time a website requests storing a cookie. Previously stored cookies can also be deleted through the web browser. Please see the help pages of the web browser for more information.

Swedavia update

If, at the time of your declaration of consent, you have provided your telephone number, you may also receive offers, marketing information, travel information and news bulletins via SMS. Otherwise, you will receive this information solely by e-mail.

Exchange rates

Prices in foreign currency are calculated and therefore indicative.

Disputes

Disputes concerning the application of interpretation of these Terms and conditions and legal matters pertaining thereto shall be heard in a Swedish court.

Governing law

These terms and conditions are governed by Swedish law.

Amendments to terms and conditions

Swedavia may amend the above terms and conditions at any time by updating this page. Any person who accesses or visits this website accepts the above terms and conditions, and is therefore recommended to regularly read through the terms and conditions that apply at any time.