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Check-in

All passengers must check in in order to receive a boarding card which gives you access to the aircraft – even if you are only taking hand baggage on board with you. Check in at the self-service check-in machines, or at the check-in desks.

Self-service check-in machines

Instructions:

  1. Write you booking reference.
  2. Boarding card and baggage tag/tags are printed.
  3. Put you baggage tag/tags on all your luggage.
  4. Leave you baggage in the bagdrop.

Self-service check-in machines are to be found in the departure hall and at Cityterminalen in Stockholm between Flygbussarna's gates 3 and 4.

Self Service Bagdrop

With the Self Service Bagdrop, you check in your baggage yourself quickly and easily.

Instructions:

  • Fasten the baggage tag around the bag handle, with the bar code facing outward. Don’t forget to save the receipt.
  • Go to the Bagdrop counter for the airline you are flying with and place your bag on the conveyor belt.
  • Scan your baggage tag and follow the instructions on the screen.
  • Once check-in is complete, your bag is carried along on the conveyor belt and you get a confirmation on the screen.

Special baggage, such as golf equipment or a pram (baby carriage), cannot be checked in at the Self Service Bagdrop. You should instead go to a staffed check-in counter.

When is the latest check-in time?

Different airlines have different regulations regarding latest check-in times. Check with your airline before travellling. You must be prepared to show identification so take your ID card or passport with you, depending on where you are travelling.

Pre-Check Charter

Remember to bring your passports, traveldocuments and luggage to complete the check-in. Also note that it is completely optional to check in the day before.

Check-in time for charter is the day before and applies only to the following flight:
• Sunday, November 5, 13.00-16.00, you can check the charter TOM582 that goes to Cape Verde on Monday morning, November 6th.

EU passenger rights

Under Regulation (EC) 261/ 2004, passengers are entitled to compensation if their flight is cancelled or delayed at least two hours. There is information about this posted at the check-in counter and at the gate by the exit to the aircraft. 

The Swedish Consumer Agency’s travel guide includes a description of what rights you have as a passenger before, during and after your journey. You will find information here about what applies for travel by air, rail, bus, boat and taxi as well as for package trips:

The Swedish Consumer Agency’s website (new window)

You will also find information about your rights as a passenger on every airline’s website.