Different check-in regulations depending on the airline
Different airlines have different regulations regarding latest check-in times. Check with your airline before travellling. You must be prepared to show identification so take your ID card or passport with you, depending on where you are travelling.
Self-service check-in machines
Certain airlines offer self-service check-in machines at Swedavia's airports – you check-in yourself and then take care of baggage labelling and check-in. There are also machines for electronic tickets. Tickets and boarding cards are printed when you swipe your credit/debit card. These options are especially convenient when queues are long at the traditional check-in desks.
Check-in machines in Stockholm
Swedavia has their own white self-service check-in machines at Stockholm central station, by Arlanda Express and in Cityterminalen.
Check-in machines at Stockholm Arlanda Airport
Swedavia's white self-service check-in machines can also be found in all terminals at Stockholm Arlanda Airport. You can check in at these machines if you are travelling with the following airlines:
- Aegean Airlines
- Air China
- Air France
- British Airways
- Delta Air Lines
- Turkish Airlines
Swedavia's self-service check-in machines can also be found at Arlanda Alfa and Beta low-price parking facilities with the possibility to check in with the following airlines: Aeroflot, Air France, Finnair, Icelandair, KLM, SAS and Norwegian.
- Springtime travel
Airlines with their own self-service check-in machines
SAS – if you travel with Lufthansa you can use the SAS check-in machines
EU passenger rights
Under Regulation (EC) 261/ 2004, passengers are entitled to compensation if their flight is cancelled or delayed at least two hours. There is information about this posted at the check-in counter and at the gate by the exit to the aircraft.
The Swedish Consumer Agency’s travel guide includes a description of what rights you have as a passenger before, during and after your journey. You will find information here about what applies for travel by air, rail, bus, boat and taxi as well as for package trips:
The Swedish Consumer Agency’s website (new window)
You will also find information about your rights as a passenger on every airline’s website.