Baggage
Here, you can find information about what to keep in mind when packing your baggage, how Bag drop works and where to turn if your baggage is lost or late.
Tips for you who's travelling with special baggage
✔ Pack your special baggage right. If you're travelling with skis, please note that only one pair of skis are allowed in each ski bag. It is not allowed to pack something other than skis in the ski bag.
✔ Check with your airline which rules apply for special baggage.
✔ Pre-book your special baggage to ease the process at the airport.
✔ For security reasons, always inform a staff member in check-in if you're travelling with an avalanche backpack.
✔ You need to get a mark on your special baggage at the regular check-in desk before you can leave it at the drop off for special baggage.
Skis, snowboards, strollers and golfbags are examples of special baggage.
Read more about special baggage further down on the page.
Hand baggage
Size regulations for hand baggage can differ from airline to airline. We therefore recommend that you check how large your hand baggage can be with your airline. Find contact information for all airlines here.
You are allowed to bring a limited amount of liquids in your hand baggage. Examples of liquids are drinks, creams and gels. All containers with liquids must be placed in a 1 litre transparent and resealable plastic bag. Each container is allowed to hold a maximum of 100 millilitres. You are allowed to bring as many containers as can fit in the plastic bag, and you must be able to completly close the bag. Examples of containers are bottles, jars and tubes.
Remove your bag of liquids from your hand baggage and place it in a visible spot in a tray at the security checkpoint. It is important that you make sure all liquids you bring through security are clearly visible in the tray. This includes your 1 litre plastic bag as well as other liquids such as baby foods and medications, and any possible tax free bags if you have a layover.
Read more about what you can bring on Transportstyrelsens website.
Do you have a transfer in another country? Make sure to look up what the rules are there.
You are allowed to bring whatever prescription and over-the-counter medication you'll need during your flight and throughout your trip. This also includes medications in liquid form (including syringes). You may also bring any ice packs or similar implements that are needed in order to transport your medication. You will need to present your medications in liquid form separatly from your hand baggage at the security checkpoint. However, it does not need to be placed in the same plastic bag as other liquids.
Read more about travelling with medications on Transportstyrelsen's website. You can also find more information on the subject further down on this page.
You are allowed to bring whatever baby food or dietary food that you'll need during your flight. This needs to be presented separatly to your hand baggage at the security checkpoint. However, it does not need to be placed in the same plastic bag as other liquids.
See more information regarding rules about travelling with baby food or dietary food in your hand baggage on Transportstyrelsen's website.
There are several security rules regarding what is allowed as hand baggage, what can only be packed in checked baggage and what is not allowed onboard the aircraft at all. You can find more information about what products are encompassed by the security rules on Transportstyrelsen's website.
Please note that some airlines can have rules that encompass more products. If you have any questions, please contact your airline. Find contact information for all airlines here.
Checked baggage
When you arrive at the airport, go to one of the self-service machines in SkyCity or the departure hall. There, you can print your bag tag and put it on your baggage. Here, you can watch an instructive video. Don't forget to save your baggage receipt. After printing your bag tag, go to your indicated Bag drop zone and leave your bag on the belt. Here, you can watch a video about Bag drop.
Terminal 5, Zone 2: Austrian, Eurowings, Lufthansa, Norwegian, Sunclass Airlines and Swiss.
Terminal 5, Zone 6: IcelandAir, Novair, SAS and TUI.
When you arrive at the airport and check in using one of the self-service machines, you can also print your bag tag and put it on your baggage. Here, you can watch an instructive video. Don't forget to save your baggage receipt. After printing your bag tag, go to your indicated Bag drop zone and leave your bag on the belt. Here, you can watch a video about Bag drop.
Terminal 5, Zone 2: Austrian, Eurowings, Lufthansa, Norwegian, Sunclass Airlines and Swiss.
Terminal 5, Zone 6: IcelandAir, SAS and TUI.
Find more information about checking in using a self-service machine here.
The capacity to receive baggage the day/night before your departure can vary between the different airlines. We therefore recommend that you contact your airline to see if this is a possibility for you.
Hard shell baggage should not have baggage straps as these can glide off and get stuck during transport. If you use baggage straps, be sure to take away or tie all loose straps before you check in. This lowers the risk of your baggage straps getting stuck during the sorting process.
Label your baggage with name and address. A tip is to also put a note containing the same information inside your bag. If your baggage should get lost or the bag tag should fall off, you can let the neccessary people know that your name and address can be found in the bag. This simplifies the identification process.
If you want to add extra baggage, please contact your airline.
There are several security rules regarding what is allowed as hand baggage, what can only be packed in checked baggage and what is not allowed onboard the aircraft at all. You can find more information about what products are encompassed by the security rules on Transportstyrelsen's website.
Please note that some airlines can have rules that encompass more products. If you have any questions, please contact your airline. Find contact information for all airlines here.
Bag drop
With Bag drop, you check in your baggage yourself quickly and easily. Follow the instructions below or watch our instructive video to see how Bag drop works.
- Place your bag on the conveyor belt (one bag at a time).
- Follow the instructions on the screen. Start by scanning your bag tag.
- Wait until you see that the bag is carried along on the conveyor belt.
- Once check-in is complete you get a confirmation on the screen.
When you've completed these steps, you're ready for the security check.
Check with your airline how far in advance you can leave your baggage at Bag drop. Find contact information for all airlines here.
If you're flying with Air France, Finnair or KLM, you can use Bag drop in Terminal 2. When you've printed your bag tag in the self-service machine, go to your indicated Bag drop desk to leave your baggage.
If your airline does not offer Bag drop, we recommend that you check in online and go straight to a manual check-in desk to check in your baggage when you arrive at the airport. If your airline does not offer online check-in, we recommend that you go straight to an manual desk when you arrive at the airport.
If you have any questions regarding Bag drop and if it's a service that your airline offers, please contact your airline. Find contact information for all airlines here.
Several airlines offer the Bag drop service. When you've printed your bag tag in the self-service machine, go to your indicated Bag drop zone. You can see which zone your airline has below.
Terminal 5, Zone 2: Austrian, Eurowings, Lufthansa, Norwegian, Sunclass Airlines and Swiss.
Terminal 5, Zone 6: IcelandAir, Novair, SAS and TUI.
If your airline does not offer Bag drop, we recommend that you check in online and go straight to a manual check-in desk to check in your baggage when you arrive at the airport. If your airline does not offer online check-in, we recommend that you go straight to an manual desk when you arrive at the airport.
If you have any questions regarding Bag drop and if it's a service that your airline offers, please contact your airline. Find contact information for all airlines here.
No, special baggage cannot be left in Bag drop. If you're travelling with special baggage you must first go to a manual check-in desk to get a marking on your baggage. There you will also receive instructions about where to leave your special baggage.
Special baggage
Special baggage is baggage that doesn't hold the standard requirements for checked baggage. Examples are strollers, skiis, golf bags, bikes, musical instruments and wheelchairs. It can also be backpacks with loose straps or bags that are either too large or too small. We recommend that you cantact your airline to find out their exact size regulations and rules.
You might need to pre-book your special baggage a minimum of 24 hours before your flight. Contact your airline to find out what applies for your flight.
First, you check in as usual. Find the different ways of checking in here. After having printed your bag tag, you will have to go to a manual check-in desk to get a marking on your special baggage. When your special baggage has been marked, you'll have to go to a certain drop-off point. These places are staffed and they will perform an X-ray check of your special baggage.
When you arrive at the airport, you can pick up your special baggage at the pick-up points marked with special baggage. You'll find these in connection to the belts where your regular baggage arrives.
Yes, but you should always notify a staff member in check-in if you're travelling with an avalanche backpack. For security reasons, only a limited number of gas cartidges are allowed on the flight. You could be asked to leave your gas cartridge behind.
Delayed or lost baggage
If your baggage has been delayed or not arrived, please contact your airline’s baggage service. That is, whoever handles their baggage at the airport.
Here you will find the baggage service belonging to each airline and how to get in touch with them.
Please note that for baggage lost on flights from Stockholm Arlanda Airport, you will need to contact staff at the airport you flew to. That means you should not contact a baggage service at Stockholm Arlanda Airport.
The ground handling companies have a heavy workload right now. They are working intensely to match bags and owners and to distribute baggage and do not always have time to answer phone calls. Please wait for them to contact you or try again later.
No. The airline is legally responsible for transporting you and your baggage from point A to B. The airline has a contract with the ground handling company as its representative on baggage issues. Swedavia does not have access to the airlines’ information about passengers or baggage.
Storage lockers
Yes, there are storage lockers terminals 2, 4 and 5 as well as in SkyCity. Certain lockers are suitable for baggage such as golf bags and skis.
Rules for medications and taxfree
Rules for medication
Liquid medication does not need to be placed in a plastic bag like other liquids. But remember to pack your bag so that you can easily show them at the airport security control.
You may take as much nonprescription medication (lens cleaner fluid, cough medicine, nose spray etc.) as you require during the actual flight. But you can take with you the entire amount of nonprescription medication that you need during your trip away if you are unsure if the product can be purchased at the destination, or alternatively if it only exists in larger packages.
You may take in your hand baggage as much prescription medication as you require during your trip away.
Certification is required to bring in narcotic medication.
When bringing narcotic medication for own private use into EU/EES countries, you must be able to show a certificate that proves your right to take the medication with you. This applies regardless of whether you have the medication in your hand baggage or checked baggage. Narcotic medication includes many sleeping pills, tranquilizers and strong painkillers. Contact your chemist to get a so-called Schengen certificate issued.
Contact a chemist or the Swedish Medical Products Agency if you unsure whether your medication is classified as a narcotic in Sweden. Narcotic classifications can differ between countries. LIkewise, the regulations that exist for bringing in these medications can vary from country to country. Contact the country's embassy for further information.
If you are travelling from Sweden to countries outside of the EU/EES zone, you should contact the destination's embassy for information about which regulations apply for bringing in narcotic medication. You must be able to prove that the medication carried with you is intended for private and medical purposes only, with for example a doctor's certificate in a suitable language. You can also contact the airline with which you are travelling to find out what applies.
Rules for taxfree and liquids
You may shop for tax-free goods in shops located after the security checkpoint and take them on board your flight, even if the jar or bottle holds more than 100 millilitres.
Keep in mind that regulations may vary for liquids in your hand baggage on your journey back to Sweden and to other EU countries. Find out what applies for your journey.
You can purchase liquids in shops after the security checkpoint and take them in your hand baggage on your journey. Make sure that the shop seals the bag so that it is possible to ensure that no additional containers have been placed in the bag after your purchase.
Also be especially careful about the bag when changing planes at another airport within the EU: liquids purchased in a tax-free shop at the airport may be taken with you, together with the receipt, as long as the liquids are sealed in a special bag after they have been purchased. Do not open the bag before you have reached your final destination.
You may not take liquids that you purchased from a tax-free shop in Sweden in your hand baggage through the security checkpoint you go through when you continue your journey in the US.
Purchasing tax-free items should not be a problem when you transfer in another EU country and take your purchases on your journey to the US if you are not changing planes in the US. Check with your airline just to be sure that stricter regulations do not apply in that EU country.
Countries outside the EU may have different regulations for liquids. So contact your airline to find out what applies.
Instructional video Bag drop
Watch the video to learn how Bag drop works.
Instructional video bag tag
Watch the video to learn how to print and fasten your bag tag.