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Special needs and concerns when you fly

You’ll find important information here for people who have special needs or concerns when they fly – for instance, if you have a functional impairment and require assistance, if you have an allergy or are afraid of flying.

Book passenger assistance 48 hours before your departure through your airline. This is so that we can best help you and to ensure that your trip gets off to a good start.


Click on the links below to see the film subtitled in different languages and interpreted in Swedish Sign Language.

Swedish text
Interpreted in Swedish Sign Language
Arabic subtitles
Chinese subtitles
Turkish subtitles
Persian subtitles

We at Swedavia want everyone to be able to fly. Therefore you can get extra assistance at the airport – so you can feel as safe and secure as possible. You can read more here about how our assistance service works and how to book, pack medicine, check in mobility aids and travel with an assistance dog, for instance. You can also read about how it works when your child travels unaccompanied and also get some tips if you are afraid of flying.  

There is also information available for people with impaired vision or hearing who would like to know more about how things work at airports and on board the aircraft – so you can best plan your trip. 

We hope this information will help make it easy and convenient for you to plan and carry out your journey.

Mention your needs or concerns when you book your flight

It is a good idea to mention that you have special needs or concerns when you book your flight and try to describe what you need help with. The earlier you inform us, the better prepared staff will be to assist you – both at the airport and on board the aircraft.