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Quality award arrives at Göteborg Landvetter

2014-06-09, kl. 09:00

At a ceremony in Seoul, South Korea, in late May, Göteborg Landvetter Airport was awarded the prize for best improvement in quality among European airports. Now the prize has come home.

"We are extremely proud of this award, and I would like to take the opportunity to thank all the employees at the airport, whose fine work has been honoured. Thanks also to our passengers, who gave us the fine reviews that led to the award. We are now focused on getting the prize for best airport in Europe," says Charlotte Ljunggren, airport director at Göteborg Landvetter Airport.

The trade association Airports Council International (ACI) is the organisation behind the Airport Service Quality (ASQ) customer survey, which measures passengers' views of quality from check-in to departure at 285 airports around the world.

Passengers completing the ASQ survey respond to 34 different questions about the airport's atmosphere, customer service, cleanliness and waiting times. In the most recent survey (fourth quarter, 2013), 80 per cent of passengers said that they were very satisfied with the overall quality at Göteborg Landvetter.

ASQ Awards are handed out in four different categories: Best Airport by Region (Africa, Asia Pacific, Europe, Latin America & Caribbean, Middle East and North America), Best Airport by Size, Best Small Airport and Best Improvement by Region. Göteborg Landvetter has won the award in this last category.