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Check-in

All passengers must check in in order to receive a boarding card which gives you access to the aircraft – even if you are only taking hand baggage on board with you. Check in at the self-service check-in machines, or at the check-in desks.

Self-service check-in machines

Certain airlines offer self-service check-in machines at Swedavia's airports – you check-in yourself and then take care of baggage labelling and check-in. There are also machines for electronic tickets. Tickets and boarding cards are printed when you swipe your credit/debit card. These options are especially convenient when queues are long at the traditional check-in desks.

How far in advance do I have to check in?

As a passenger, you must be sure that you are at the airport well before your departure. As a rule, the check-in counter closes 30 minutes before the scheduled departure time, and if you are checking in baggage, you should allow a little more time for check-in. Check with your airline before you fly to be entirely sure.

You must be prepared to show an ID so bring an official ID card or passport, depending on where you are flying.

EU passenger rights

Under Regulation (EC) 261/ 2004, passengers are entitled to compensation if their flight is cancelled or delayed at least two hours. There is information about this posted at the check-in counter and at the gate by the exit to the aircraft.  

The Swedish Consumer Agency’s travel guide includes a description of what rights you have as a passenger before, during and after your journey. You will find information here about what applies for travel by air, rail, bus, boat and taxi as well as for package trips:

The Swedish Consumer Agency’s website (new window)

You will also find information about your rights as a passenger on every airline’s website.