Parking and payment
How do I make a booking?
- Enter the date and time of entry and exit as well as any campaign code. The system indicates what facilities and services you can choose from. Click on “More info” to find out more about the facility or service.
- Continue on to payment and enter your personal and payment data. Once you have booked, you will get a confirmation by e-mail.
- It is a good idea to print out a map and instructions so it will be easier to find the right parking facility.
Do I have to book a parking space in advance?
No, you can arrive and choose an available space in the parking facility. However, campaign prices are only available to people who book in advance. If you prebook, you will also be guaranteed a parking space.
What does “campaign code” mean?
Swedavia sometimes runs promotional campaigns for parking, which involves sending a special campaign code to you. So if you received a campaign code, you should enter it. If you have not received one, leave the campaign code field empty.
How much time before my planned entry can I book a parking space?
Normally twelve months, but that may vary slightly, depending on how we set up our campaigns.
Can I book on short notice?
For most parking spaces, booking must be made at the latest one day prior to departure. The shortest time allowed is 2 hours before entry, provided that spaces are available.
Can I book a specific parking space?
No, you can only reserve a space in the P1 parking facility, not a specific space. If you park frequently, it may be a good idea to lease an assigned space which is always available for you.
Can Customer Service help me book a parking space?
We take credit card security very seriously, and therefore Customer Service may not carry out your booking. However, they are available to guide you through the booking process.
How do I know my booking is completed?
A booking confirmation is sent to the e-mail address you entered.
I have not received a booking confirmation. What should I do?
Start by looking in your wastebasket/spam folder for your e-mail account. Certain computer security systems may be set so that some e-mails wind up in your wastebasket/spam folder. If that is not the case, contact Customer Service at telephone: 010-109 68 06 so they can help you.
Can I extend the parking period by SMS (text message)?
No, prebooked parking may not be extended by SMS (text message).
Is there an additional booking fee?
No, there is no fee on top of what you see when you book.
I have a petrol card connected to Visa/Mastercard. Can I use it to pay when I book a parking space?
Can I book more than one parking space during the same period with the same card?
Yes, you can.
Why do I have to pay with a credit/debit card when I book?
The conditions and terms for booking a parking space require that it be paid for when booked. Payment is made on the website using a valid credit/debit card: American Express, Diners, Mastercard and Visa.
What is "Amend or cancel booking"?
This service allows you to change or cancel your booking online. You will find your own booking by entering your e-mail address and booking ID. For instance, you can rebook up to 24 hours prior to the time of entry you provided. However, changing personal data is free of charge.
You can also get help changing your booking by contacting Customer Service at telephone: 010-109 68 06.
You can cancel at any time up to 24 hours prior to the time of entry you provided. Go to Amend or cancel booking and follow the instructions.
What happens if I forget or lose my booking confirmation?
You can find your booking under Amend or cancel booking and you can also print your booking information there. You can also call Customer Service at telephone 010-109 68 06 and they can help you.
Parking and payment
How much does it cost to park?
You pay for parking based on the number of weeks, days or hours you park. There are also special offers with advantageous prices. Read more about our special offers.
What is the daily price for the P1 & P2 facilities if I stay for more than a week?
The price for an additional day of parking in the P1 & P2 facilities is SEK 280 per day. A week of parking is equal to eight days.
Do you have a special rate for parking for people with reduced mobility?
People with reduced mobility and having a valid permit, park for free. Write the time you will be parked for on a piece of paper and put it next to your disabled parking permit in the front windscreen.
Do you have leased parking for companies?
Yes, if you have a company, you can sign a lease with Swedavia to park in the P1 parking facility close to the terminal.
How far is it to the terminal from the parking facilities?
The P1 parking facility is closest to the terminal, about a 1-3 minute walk. It is a 4-6 minute walk from the P2 parking facility.
Where should I park if I will be away over a weekend?
If you will be away over the weekend, there are weekend prices available. Read more about this under Prebooked parking.
What is the longest time I can park?
You can park for a maximum of about 30 days in our P1 and P2 parking facilities without notifying us in advance. Contact Customer Service if you need to park for a longer period.
How and when do I pay for my parking?
You can no longer pay for parking in cash, only credit/debit card payments are accepted. For prebooking, you must pay with a credit/debit card at the time of booking.
Credit/debit card payment
You can choose to register your card at the entrance gate and then use the same card to pay either at the automated payment machines in the arrivals hall or right at the exit gate. You do not need to keep track of your ticket. Your parking is instead stored on your card.
Note: A pin code is required for credit/debit card payment for any card that has a chip (Visa, Mastercard, Amex, Diners Club). However, a code is not needed for petrol cards without a chip (Volvo, Statoil, Preem, Shell, Hydro, OK/Q8 and St1)
You can also press the ticket button at the entrance gate and then pay by card at the automated payment machines in the arrivals hall or at one of the P2 exit gates when you return from your journey.
What cards are accepted?
Visa, Mastercard, Eurocard, American Express, Diners Club, Volvo, Statoil, Preem, Shell, Hydro, OK/Q8 and St1.
Note: A pin code is required for credit/debit card payment for any card that has a chip (Visa, Mastercard, Amex, Diners Club). However, a code is not needed for petrol cards without a chip (Volvo, Statoil, Preem, Shell, Hydro, OK/Q8 and St1).
How secure are your parking facilities?
All of our parking facilities are monitored by camera and patrolled around the clock by Swedavia and Airport Security.
What do I do when I get to the parking facility?
What do I do if I booked a parking space but the sign indicates it is full when I arrive?
If you booked a space, you always have access to the parking facility you booked – even if the facility is full for other people who want to park.
What do I do when I return from my journey?
What happens if I park in the wrong parking facility?
You will be charged the regular rate for the facility in question. So be very careful to check that you are in the right facility. You will find all the information in your booking confirmation.
What happens if I lose my parking ticket?
If you lose your parking ticket, contact Customer Service by pressing the telephone button at one of the automated payment machines in the arrivals hall or at the exit gate. Customer Service will then help you to pay for the space. Payment in cash can only be made at the automated machines in the arrivals hall, not at the exit.
What happens if I lose my credit/debit card on the way home?
Press the telephone button at the exit gate for the facility and you will get help.
Do I have to arrive at exactly the time I entered when I booked?
No, you do not have to enter at the exact time you provided when you booked but your booking is in effect starting at the booked time.
What happens if I land earlier or stay longer than what I entered when I booked?
You are charged the regular rate for the facility in question for the additional time. However, there is some leeway added for each booking.
If I book parking for a week but return before the time I entered, for instance, a full day in advance, am I reimbursed the amount for the day I did not use?
No, unused parking time is not reimbursed.
What happens if I can’t start my car when I return?
Go to one of the exit gates and press the telephone button to contact Customer Service. You can also call 010-10 93 250. This service is included in the price if you prebooked.
Can I change and/or cancel parking I already paid for?
Yes, in almost all cases you can change and cancel bookings for a fee. Different rules for changes and cancellations may apply for specific products. The rules in effect can be found on the product sheet for booking and in your booking confirmation, which is sent by e-mail.
Can I prebook a parking space for people with reduced mobility?
No, unfortunately you cannot. There are a limited number of parking spaces for people with reduced mobility near the terminal and must be available to people who arrive there.
How do I contact Customer Service?
Telephone: 010-109 68 06, e-mail: firstname.lastname@example.org.
Customer Service is staffed around the clock.