We use cookies on this website.
By using this website, you consent to how we use cookies. You can obtain more information and find out what settings you can change here.

General terms and conditions for booking parking with Swedavia

Swedavia AB offers its customers the option of prebooking (and paying for) parking at Stockholm Arlanda Airport, Göteborg Landvetter Airport, Bromma Stockholm Airport, Malmö Airport and Luleå Airport via Swedavia’s website.

Definitions

Swedavia: Swedavia AB, 190 45 Stockholm-Arlanda Sweden
Corporate identification number: 556797-0818

Websites:


Customer: The person/company identified as the customer when a space is booked on the website.
Product: A parking space and any additional related services.
Booking period: The period the customer identifies when booking that he/she intends to book the product for.
Parties to the agreement: When payment is made for a booking on the airport’s website, an agreement is entered into between the customer and Swedavia.
Booking ID: A registration number used to identify a booking upon entry.
Product sheet: A page with information and/or specific terms and conditions, a map and terms and conditions particular to each bookable product listed on the website and accessed from each product via the “Information” link in the booking dialogue.

Parties to the agreement

When a parking space is reserved via one of Swedavia’s or its partners’ websites, an agreement is entered into between the customer and Swedavia, 190 45 Stockholm-Arlanda, Sweden.

The booking is binding and once the customer approves payment, accepts the general terms and conditions as well as the storage of personal data (see “Personal data” section below), and receives confirmation, an agreement has been entered into by the parties. Once the parking has been booked and confirmed, Swedavia is obliged to provide a parking space to the customer in the facility chosen for the time specified. The exact parking space in the facility chosen is not specified (unless otherwise indicated). The customer instead chooses an available space.

The customer is obliged to familiarise him/herself with the information about how to get to the parking facility that Swedavia presents in the booking dialogue and confirmation. The agreed price is for the product booked. If the customer does not comply with the terms and conditions specified for the product booked, the customer will be charged the regular rate (for the product used). There is no reimbursement for time not used. If the customer wishes to extend the parking time or enter earlier than the time booked, the additional time will be charged at the regular rate for the facility chosen.  

Products and special offers

The booking of parking spaces covers a selection of parking facilities at the airports in question. Products and special offers available for booking are shown at the time parking is booked. Products and special offers available when booking on the website are only available if parking is booked on the website. There are a limited number of spaces available for products and special offers.

Parking prices

Prices are in Swedish kronor (SEK) and include statutory value added tax. Prices in effect are shown on the website when booking. These prices are only available for the prebooking of a parking space. If a customer does not book a space in advance, the regular rates apply.

Prices are in effect until new prices are posted on the website’s booking page. All price information provided in conjunction with a booking on the website apply only to that booking and only when the booking is completed, paid for and confirmed on the website.

Booking

Booking a parking space is done via the website (see Book parking). When booking, the customer chooses the period and product. Only available parking facilities and products are shown on the screen. Otherwise, there is no available capacity for the period and facility chosen. 

A booked parking space entitles the customer to only one entry and one exit per booked product. The booking period is always at least one calendar day, while the shortest possible booking period may vary between different products and is specified in the information sheet for each product. 

When the booking is completed and paid for, this is confirmed via a confirmation on the screen and with a receipt of payment. Swedavia recommends that the customer print out the booking confirmation and bring it along. The confirmation also includes directions and a map for the parking facility.

The booking is binding and once the customer approves payment, accepts the general terms and conditions as well as the storage of personal data (see “Personal data” section below), and receives confirmation, an agreement has been entered into by the parties. Once the product has been booked and confirmed, Swedavia is obliged to provide the product to the customer for the time specified.

The customer is obliged to familiarise him/herself with the information about how to get to the right parking facility that Swedavia presents in the booking dialogue and confirmation.

The agreed price is for the product booked. There is no reimbursement for time not used.

If the customer wishes to extend the parking time or enter earlier than the time booked, the additional time will be charged at the regular rate for the facility chosen.

Contact Parking Customer Service: 010-109 68 05
E-mail: parkering@swedavia.se

Cancellation and rebooking

The customer may cancel up to 24 hours prior to the entry time specified at a cost of SEK 25. Cancellation is made via “Amend or cancel parking” on the website.

The customer may rebook up to 24 hours prior to the entry time specified at a cost of SEK 25. However, there is a charge for any change in personal information. 

Terms and conditions for rebooking may vary between products and are specified in each product sheet in the booking dialogue – see “Information” for each product.

Payment

Payment for prebooking is made in advance with a valid debit/credit card that allows electronic payment. Once the customer has approved the payment transaction, Swedavia is entitled to charge the customer the cost of the booking. If the credit card company denies the transaction, the booking will not be completed.

It is possible for the customer to book several overlapping parking periods on the same debit/credit card. However, a booking ID (registration number) may only be used for one booking at a time.

Secure online transactions: Swedavia complies with industry’s terms and conditions for secure handling of credit card and personal data.

Personal data

By accepting the general terms and conditions, the customer accepts that Swedavia, in accordance with the Swedish Personal Data Act, compiles an electronic register of personal data provided by the customer during booking.

This information is used so that Swedavia can fulfil its obligations to the customer. Swedavia also uses the information in the register in order to provide information and service related to the booking via e-mail, telephone and SMS (text messages).

If the customer gives his/her consent, the information in the customer register may be used for marketing purposes, for marketing surveys at Swedavia and for sending e-mail with special offers, information, newsletters etc. The customer may choose to decline this at any time.

If the customer does not want this information stored, wants it changed, or wants to request a correction, he/she should contact Swedavia by e-mail at swedavia@swedavia.se or send a letter by post to: Swedavia AB, Registraturen, 601 79 Norrköping, Sweden.

If the customer would like information about what personal data about him or her are being handled by Swedavia, the customer may request this in writing from: Personal Data Ombudsman, Swedavia AB, 601 79 Norrköping, Sweden.

Complaints

All complaints should be submitted without delay. Complaints are to be made in writing to: swedavia@swedavia.se or Swedavia AB, Registraturen, 190 45 Stockholm-Arlanda, Sweden.

Force majeure

Force majeure events such as war, civil unrest, strike, blockade, fire, explosion or other circumstance over which Swedavia and the customer have no control exempt the parties from liabilities arising from this agreement to the extent they cannot be fulfilled without unreasonably high costs as well as from liability to pay damages.

Liability

Swedavia assumes no liability in conjunction with any accident, burglary or damage to persons, vehicles, equipment or other personal property in the vehicle.