Social and economic sustainability

Sustainability is the basis of our business and strategy.

Swedavia's sustainability model

Sustainability constitutes the foundation of our operations and strategy since sustainable actions both enhance our long-term competitiveness and are an essential requirement for the future of air travel.

This sustainability perspective is integral to all of Swedavia.It is the basis of operations 

  • The strategy is formulated and objectives are set based on different aspects of sustainability
  • Business decisions, critical choices and activities are determined and designed based on sustainability objectives
  • Since sustainability is an essential requirement for the future of air travel and enhances competitiveness, there are objectives set for all the different aspects of this sustainability perspective

In our management model we work with all three sustainability dimensions – social development, economy andenvironmental concern – together with our putting the focus on customers. This is sustainable development for Swedavia.

In each sustainability perspective, wehave concrete strategies and measurable targets that set the course for bothmanagement and communication. The targets are then broken down in operationsand made concrete through activities. The targets and activities are monitored on acontinuous basis in terms of achievement of those targets and changes in the world. Targets and activities are reviewed on a quarterly basis through function controls.

Annual and Sustainability Report 2018 (pdf)


Swedavia has three customer groups: passengers, airlines and tenants. Passengers are the primary group.

The objective is to increase passenger satisfaction from 69 (2010) to 85 percent by 2025. Satisfied passengers are the foundation of all our business. We work on a continuous basis with airlines and regions to develop air routes at all airports.

  • We provide services and products that make things easier for passengers in connection with their flight.
  • Our airports shall be seen as being safe and secure and meet the high standards set for efficiency and sustainability.
  • Our airports comply with all regulations and requirements for safety, security and the environment.
  • Our airports provide uniform basic functions such as fresh, clean airports with smooth, efficient passenger flows and good customer service.
  • We develop attractive airports and exciting destinations, shops and restaurants with an inspiring environment in the terminals. The aim is to attract our customers, thereby contributing to that wonderful feeling associated with travel.  


Swedavia shall develop airports in a sustainable way based onsound business principles. This means that we shall developoperations through good investment planning and operationalefficiency that are profitable in the long term while creating value forour customers.

Broader funding

Our operations are long-term, capital-intensive and run basedon sound business principles. Access to capital is an importantstrategic issue for Swedavia, in order to ensure the company’s continuedfavourable performance. We have strong cash flow today,which funds most of our investment needs. The company’s ownreal estate operations can also contribute to increased investment.

Today Swedavia owns properties in attractive locations at andaround the airports. These properties will be developed in differentways and then sold or leased, depending on their location and use. Together, they provide financial strength which enables fundingof other priority projects that help increase the attractiveness andaccess of the airports.

Coordination and efficiency

Swedavia shall achieve long-term stable profitability. Because operations are capital-intensive, cost structures must be as flexible as possible, while we continuously try to improve operational efficiency by identifying opportunities for coordination and economies of scale.

Continued capital spending

Over the next decade, Swedavia will be making significantinvestments to increase capacity and customer value.


Swedavia purchases goods and services for roughly 3 billion Swedish kronor each year.

Swedavia Procurement is a corporate level function for the entire group entrusted with the task of contributing to Swedavia's profitability and sustainability via an efficient, centralised procurement process.

Swedavia Procurement

As a State-owned company, Swedavia is also to be a role model for sustainable development. In every tender, we want our suppliers and any subcontractor they might use to meet a number of criteria in environmental performance, quality, and safety and security. Swedavia's Code of Conduct for suppliers describes the most important areas for responsible conduct.

Since we place demands on our suppliers, they should be able to have confidence in us as a customer. We shall have a good understanding of our purchases and relations with suppliers through statistics and monitoring. We shall maintain good ethics in our procurement work.

We are also a project-intensive company with a strong customer focus and we are constantly striving to improve. We set high standards for ourselves and therefore our suppliers are also carefully selected. Together we will work to ensure that our projects are implemented at the right time and at the right cost.

Our suppliers are important to us and crucial to our success and our growth. Our ambition is to have rewarding and stimulating supplier relationships, based on trust and reciprocity, that benefit both parties.

Tenders at E-avrop
Code of Conduct for suppliers (pdf)
General terms and conditions for procurement of goods/services, pdf
General terms and conditions for purchase of IT-related services/products, pdf

Legal requirements

Swedavia complies with the Swedish Act on Public Procurement of Water, Energy, Transport and Postal Services (LUF). In addition, parts of our operations comply with the Swedish Public Procurement Act (LOU).

Swedavia AB is not covered by the Swedish principle of public access (offentlighetsprincipen) or the obligations that ensue from this. Consequently, what is stipulated in the Swedish Freedom of the Press Act concerning the right to access official documents of government authorities does not apply to Swedavia’s procurements.

Prequalification of suppliers

A new procedure at Swedavia involves the use of a prequalification system, TransQ, when we buy goods and services under the Swedish Act on Public Procurement of Water, Energy, Transport and Postal Services (LUF).

For procurement that exceeds threshold amounts, Swedavia uses the prequalification system TransQ. TransQ is an Internet-based supplier register and prequalification system operated by the company Achilles on behalf of the leading Nordic transport organisations.

By using TransQ, we have a faster, more efficient procurement process, since the suppliers included in TransQ have been checked and approved as suppliers to Swedavia.

Calls to submit tenders for planned procurement in excess of threshold amounts are advertised once a year in a generally available database in Sweden and in the EU database TED. The advertisement includes a list of all goods, services and business contracts Swedavia may procure.  

A normal qualification process for adding new suppliers to the qualification register takes up to four weeks from the time a qualification request is submitted. An annual administrative fee is charged for being registered in TransQ.

If you have any questions about this or would like your company to qualify as a potential Swedavia supplier, please contact Achilles.

Questions and answers about TransQ

Read more about Achilles

Social development

Swedavia’s work in social development is aimed mainly atcreating the access Sweden needs.

Swedavia gives priorityto passenger safety and security and to developing a sustainable work environment and dedicated employees. We comply with the social responsibility requirements specified in the Swedish State’s ownership policy.

Access is a social benefit

Our objective is for Swedavia to take an active role in society. Creating access through good air links, especially direct routes, is one of our most important tasks. We therefore work in different ways with our partners to facilitate travel, meetings and business. In collaboration with other transportmodes, we also work to increase the proportion of people who take mass transit to and from our airports. In that way,we help create workplaces as well as economic and socialdevelopment, for the various regions of Sweden and for thecountry as a whole.

Plans for increased access

Increased access, both in the offering of destinations andthrough better solutions for mass transit to and from theairports, is a strategic challenge.

Dedicated employees mean satisfied customers

Employee satisfaction shall continue to develop in a positivedirection. This shall be done through continued work to create employee engagement and participation in operations and to develop the corporate culture that we want to be integral to operations. We also work for an inclusive organisation with increased diversity and, through training and monitoring,to prevent harassment and discrimination in all areas.

High level of safety and security

Swedavia’s airports are characterised by a high awareness of safety and security, with aviation safety and security being the highest priority. Swedavia takes part nationally and internationally in the work to develop regulations that can be effectively implemented in operations and ensure or increase the level of safety. Systematic work with methods and customer care shall help make people feel safe at Swedavia’s airports while at the same time improving both efficiency and customer satisfaction.

Risk mitigation management and emergency preparedness

Risk management at Swedavia is aimed at ensuring the Group’s ability to achieve its business targets and confront changes both internally and externally. Swedavia shall be prepared if an emergency arises. During the year, the development and implementation of standard risk management methods continued. The aimis to create an overall view of how risks are to be managed and mitigated.

Continued efforts are also being carried out in the area of continuity planning, that is, how the Group’s airports are to handle major disruptions, for instance in their power or water supply. During the year, work continued to develop a Group-wide structure for a function-based emergency preparedness organisation and an emergency preparedness manual. 

Accident/serious incident trends

Swedavia has a vision of zero accidents and serious incident trends. The definitions for these are based on a standard EU regulation and are evaluated in Sweden by the Swedish Accident InvestigationAuthority. Swedavia reports all incidents with an assessment of their impact on aviation safety to the Swedish Transport Agency. All accidents and serious incidents are reported directly to the Swedish Accident Investigation Authority.

In 2014, there were five such incidents – one accident and four serious incidents, none involving personal injury. In comparison, there was one accident and one serious incident in 2013 and one serious incident in 2012. At present, there is nothing to indicate that Swedavia’s infrastructure or operational procedures contributed to any of these incidents.


The company’s whistleblower function was approved by Swedavia’s Board of Directors and is based on the guidelines of the Swedish Data Protection Authority.

Swedavia's whistleblower function gives employees and the general public the chance to report a suspicion of any irregularities that could have serious consequences for Swedavia and its surroundings – in other words, something not in line with the company's values and policies.

Read more about the whistleblower function.

The role of the air travel industry

The air travel industry and the access that air travel creates today contribute more than 130 billion Swedish kronor annually to Swedish GDP, according to Oxford Economics. Air travel also generates direct tax revenue of more than nine billion kronor annually. Air travel also contributes significantly to employment throughout Sweden.

The air travel industry and the passengers who land at Swedish airports create over 180,000 jobs in Sweden. Over the next five years, it is estimated that the expected development of Swedish access will create an additional 20,000 jobs.That means air travel within as well as toand from Sweden is a crucial factor contributing to increased GDP and employment in the years ahead.

The air travel industry also has considerable responsibility in the environmental field. Over the past few decades, major technological advances have brought a reduction in the environmental impact of air travel.This trend is expected to continue, with investments in modern aircraft fleets and gradual phase-in of renewable fuels being important milestones.

The airport as a place of national interest

Under the Swedish Environmental Code, the State can recognise a given area or facility considered important to Sweden as being of national interest. All of Swedavia's airports are of national interest to transport, which means that the airports must be safeguarded against measures that "could significantly encumber the use" of those airports.

National interest may apply to a wide range of interests such as environmental protection, cultural heritage, outdoor activities, wind power, reindeer husbandry, the mining industry and transport facilities.

Areas near the airport also included

The actual national interest area for an airport consists of current and future airport areas and is a rather limited area. Also included in the national interest are areas of influence for noise, obstacles and electromagnetic interference. Areas of influence are areas in which tall buildings or other constructions that are sensitive to noise could lead to restrictions on airport operations.

After consulting with the county administrative boards, the Swedish Board of Housing, Building and Planning and other authorities concerned, the Swedish Transport Administration has identified which airports are of national interest. The Transport Administration is also the body that specifies in more detail each individual area of national interest and its areas of influence. In specifying them, the Transport Administration takes into account not just what operations look like today but also how it believes operations will develop in the long term. Swedavia is a State-owned company and has no role as a government authority when a place of national interest is decided or specified; however, Swedavia is consulted about forecasts and takes part in consultation procedures. The extent of the work carried out to specify the national interest of each airport varies; see for further information.

Consideration regarding further construction

Under the Swedish Planning and Building Act, the municipalities have a responsibility to take national interests into account in their planning; for instance, it must be clear in a general plan how the municipality will satisfy the national interests included in the plan.

The county administrative boards have oversight responsibility to ensure that a national interest is satisfied in the municipalities' planning. If a municipality does not satisfy a national interest, for instance, in a decision to adopt a detailed plan that could hamper the development of an airport, under the Swedish Planning and Building Act the county administrative board has the possibility to reconsider and reverse the municipality's decision.

Swedavia expresses an opinion on consultations involving new construction

Swedavia has no legal liability to oversee a national interest; instead, this is primarily the role of the municipalities and county administrative boards. However, Swedavia, in its capacity as owner of the property, in many cases has an interest in expressing an opinion on processes involving detailed plans, the building permit etc. that pertain to construction in the area of national interest or its areas of influence. That is because construction or obstacles that are sensitive to noise and that are far too close to an airport have significance in the permit application process under the Swedish Environmental Act which all of Swedavia's airports undergo on a regular basis.

Risk of restricting the airport's operations

The Swedish Environmental Act regulates the environmental permit application process for an airport and determines under what conditions operations may be carried out. This permit application process is different than the process described above, which concerns how a national interest is decided, specified and overseen. However, in the environmental permit application process, the court must take into consideration the fact that the airport is of national interest. This means that a certain weight is assigned to airport operations in the weighing of interests between airports operations and any competing interests.

If the national interest has not been taken into consideration in the municipalities' planning and constructions that are sensitive to noise are built too close to an airport, this entails a risk to the airport in the environmental permit process. The airport can, for instance, be required to take noise abatement measures for a larger number of buildings than was earlier the case or face restrictions on the running of airport operations. In the longer term, all of the airport's operations may be at risk if more and more buildings are constructed near an airport since, under the Swedish Environmental Act, operations must be placed in a suitable location.