An easier journey

The way to and from the airport

The increase in passengers requires expanded capacity for public transport to and from our airports. The option of checking in before reaching the airport has been developed. We have also introduced 100 per cent ecotaxis at Stockholm Arlanda Airport.

A wider variety of destinations

A number of new destinations were launched at our airports. As a result, more people have an opportunity to fly non-stop to their destination.

More people visiting our regions

A large share of the increase in passengers are foreign visitors to Sweden. The tourism industry is one of the largest industries in the country, and the growth is expected to continue. Our ambition is to help launch more destinations ready for export, which can generate further job opportunities.

Efficient flows

Extensive capital spending at our airports will ensure capacity and continued access. We also enhance the competitiveness of aviation by making it easier and faster for passengers to fly. New security checkpoints, expansions and measures to improve the atmosphere at our airports are a few examples.

Shop, eat, exchange money and more

An attractive commercial service reinforces the airport’s role as a meeting place. During the year, we carried out an expansion of services and tax-free shops. In addition, a new hotel at Stockholm Arlanda Airport will be completed in 2012.

More information available

Passengers should be able to relax. So we are developing how we reach passengers and are working with others to provide information and options throughout their journey.

Reliable operations

Well-established operations have resulted in international visitors coming to see how we work under challenging conditions. We continue to invest to ensure the quality and environmental sustainability of our main task.

Satisfied passengers

Swedavia’s target is to increase customer satisfaction to 80 per cent. We are implementing the measures we decided quickly and efficiently. Passengers should experience clean, attractive environments. We should also offer high-quality service along with services and products that make passengers’ everyday life easier.